Samuel Drauschak - Unlocking Opportunities to Increase Customer Satisfaction through Process Science

Samuel Drauschak - Unlocking Opportunities to Increase Customer Satisfaction through Process Science

Presentation Abstract

In today's competitive business landscape, organizations are constantly seeking ways to enhance customer satisfaction. One effective approach is to harness the power of process science to identify and eliminate bottlenecks, streamline operations, and ultimately deliver a superior customer experience. This presentation will delve into the various opportunities that can be unlocked through the application of process science, providing valuable insights and actionable strategies for organizations looking to enhance customer satisfaction.

Speaker Bio

Sam Drauschak is the Co-founder and Chief Process Scientist at Truvle, whose mission is to assist businesses in reducing wasteful activity by providing them with innovative tools, software and expert content. With over a decade of experience in management consulting, Sam has worked with companies in financial services, resources, legal services, media, and digital services to simplify and improve their operations using business science fundamentals.

He is the author of Becoming A Conscious Business, a book that explores the efficiency of biological systems and how to apply them to modern businesses.

Leading his team at Truvle, Sam helps organizations achieve maximum efficiency in business processes and energy flow. Samuel has also developed the Truvle Mapping Language (TML), a universal process mapping language adopted as the standard for multiple large enterprises globally.

Sam has been a featured speaker at IIBA and Columbia University, sharing his experience in process consulting. He was also proudly featured in the Top 100 Magazine, recognized for his exceptional contributions to process mapping language. Sam's expertise spans process improvement, cost reduction, operational redesign, and more, working with global firms and Silicon Valley clients.

He holds an MBA from the University of Richmond, a B.A. from the University of Virginia, and certifications in Lean, Six Sigma, Change Management, and Project Management.