Nick Errico, 150+ Certifications-Optimizing Your Customer Relationship

Presentation Title

Optimizing Your Customer Relationship

Presentation Speaker

Nick Errico, 150+ Certifications

Presentation Abstract

Nicholas Errico, fondly known as the "New York Cowboy," presents a transformative approach to Project Management through the powerful SRT (Sell, Relate, Deliver) mindset. This revolutionary framework unlocks the secret to increasing Customer Value and Service Provider Revenue, creating an unbeatable WIN/WIN scenario. Through his dynamic approach, teams consistently achieve higher project delivery rates, soaring customer satisfaction, and enhanced strategic positioning.

What sets this experience apart is Nicholas's unique ability to weave entertainment with education. Get ready for a journey filled with compelling stories - from Miami misunderstandings to SpongeBob wisdom, from Cashew Fruit insights to lessons from the Methodic Squirrel. Each tale perfectly illustrates crucial project management principles while keeping you engaged and entertained. After all, as Nicholas says, "You can't learn if you're sleeping!"

Learning Outcomes will include how to:
• Understand the components of the Embrace the Deliver, Relate, Sell (DRS) mindset
• Grow and improve your customer relationships
• Achieve higher project delivery rates
• Increase customer satisfaction
• Enhance strategic positioning

Speaker Bio 

With over three decades of experience spanning Professional Services Delivery and Services Sales, Nicks embodies the spirit of a true life-learner. His impressive credentials speak volumes since he currently holds 12 PMI certifications, beginning with his PMP in 1997, and a remarkable total of over 150 professional certifications. He's not just a practitioner; he is a master of his craft, and a regular speaker at PMI events nationwide, bringing his signature blend of ironic humor and practical wisdom to his presentations. His approach is refreshingly grounded in real-world experience, making complex concepts accessible and memorable. This personal touch influences his teaching style, making his presentations relatable, authentic, and impactful. His book, Off the Beaten Path – A Project Management Field Guide, further demonstrates his commitment to sharing practical knowledge. Nick currently lives in Dallas with his wife, three children, and their dog.